Frequently Asked Questions
Everything you need to know about shopping with Folk.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, generally arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section.
Are your materials sustainably sourced?
Yes, Folk is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and responsible manufacturing processes to minimize our environmental footprint.
Can I change or cancel my order?
Orders are processed quickly, but we have a 1-hour window for any modifications or cancellations. Please contact our support team immediately if you need to make a change.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.